1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...
In an era of hyperconnectivity, hustle culture, and frequent change, hurry sickness—the constant feeling of needing to rush—can leave you exhausted and irritable. Here’s how to slow down without ...
Business leaders charged with future-proofing their organizations know they need to align their corporate values on sustainability and inclusivity with those of their customers, partners, and ...
Summary. Rituals — collective activities that team members regularly engage in and attribute meaning to — can make a big difference during times of change or transition. Research, which ...