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The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is simplifying product searches.

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On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

Artificial intelligence (AI) is going to radically transform the retail sector and could result in the creation of new ...

UPS announced a seismic shift in the relationship with its largest customer, Amazon, prompting a sharp stock price drop ...

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