Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

STELLANTIS N.V. Stellantis and Mistral AI Strengthen Strategic Partnership to Enhance Customer Experience, Vehicle Development and Manufacturing. Stellantis and Mistral AI have be ...

Customer feedback has and will always be a far more than a post-transaction formality—it is a strategic asset that, when harnessed effectively ...

The 10 most asked questions about how to build a culture of curiosity at work, covering leadership resistance, AI, deadlines, ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

MAS and FMG are the top-rated insurers for house, car and contents insurance. Customers praise their value for money, easy-to-understand policy documents and products tailored to customers’ needs.

TAMPA, FLORIDA / ACCESS Newswire / January 31, 2025 / A comprehensive survey conducted from Q2 2024 to Q1 2025 among 1,812 hospitals, health systems, physician organizations, and payers has identified ...

Pharmaceutical executives are near unanimous (with 68% strongly agreeing and 31% somewhat agreeing) in their concern about a marked increase in theft, fraud, and/or attacks in the pharmaceutical ...

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

The City of Ballarat has begun a 6-week Community Satisfaction Survey to understand how well Council is delivering services to the community.As a ...