Post-repair inspections are a lightning rod of attention right now, with recent emphasis flowing partly from a CIC study last ...

In this role, Virtell will oversee the strategy, daily operations and expansion of Cigna Healthcare’s Supplemental Health ...

Customer expectations in today’s rapidly evolving e-commerce scene have reached new heights. Customers want unique experiences that correspond to their personal preferences and needs; which means they ...

Last week, we saw record-breaking registrations for our online insight session on handling complaints. That tells us one thing: this is the year businesses are no longer just managing complaints - ...

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...