AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

According to a report by the AfDB, approximately 70 percent of small and medium-sized enterprises (SMEs) in Africa fail ...

Key Takeaways Personalize offers to make customers feel special, so they'll choose you over competitors. Use customer data to ...

Shifting from solely physical stores to an omnichannel approach means moving away from a channel-centric strategy and instead ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

Here’s what we learned about customer acquisition strategies for direct mail based on this year’s survey data.

The rapid acceleration of ecommerce means the traditional customer journey is no longer linear. There are several ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

The insurance landscape in Texas has become competitive and ever-changing. This changing landscape demands agencies to expand ...