NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Online shopping has far surpassed the simple transaction of click and buy. Customers move between various touchpoints at one time, and expect a consistent custo ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Looking to keep your customers loyal? Here are the essential moments to focus on for retaining and expanding your customer ...