Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...

Bower, J. L., and C. M. Christensen. "Customer Power, Strategic Investment, and the Failure of Leading Firms." Strategic Management Journal 17, no. 3 (March 1996 ...

A lack of communication or empathy can quickly lead to customer dissatisfaction. For instance, if a service failure occurs and the representative handling the complaint is indifferent, the ...

I don’t think it’s an exaggeration to say that Humane might be the most spectacular device failure of the last decade. No other device came with such high expectations based on extraordinary ...