AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

Consumers value first-contact resolution and knowledgeable agents significantly more than customer experience leaders, a ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...

Indian consumers spent over 15 billion hours last year waiting to lodge customer service complaints, said ServiceNow Customer ...

Indian consumers spent a staggering 15 billion hours in the past year trying to resolve customer service issues, according to ServiceNow’s report. Despite rising investments in technology ...

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.

SquadStack is redefining customer support with a new addition to its product portfolio: an AI-powered customer support ...

New Delhi, Mar 25 (PTI) Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly reduce customer service wait times, with a report ...

As competition intensifies and margins shrink, manufacturers that successfully transition to service-oriented models will ...