Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Not customers, and not clients, either—reclaiming a vision of students as citizens points to a way forward for higher ed, ...

Ethical efficiency requires us to think beyond immediate results and ask: "Who benefits from this?" and "At what cost?" ...

Here are a few trends in corporate social responsibility (or corporate citizenship ... But with more employees working in offices and customer service centers, there will be a renewed interest ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

A MOBILE provider with millions of customers is to axe a key service this month. Customers will need to find an alternative solution when the mobile service is switched off for good at the end of ...

"The customer is always right" is an adage most ... a Latin phrase that means "Let the buyer beware," putting the responsibility of all purchases strictly on the consumer. In a 1944 issue ...