As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

What I are wondering, as this investment and implementation wave continues, is who will lead these GenAI efforts? The more I ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

The restaurant industry thrives on creating memorable moments—delicious food, inviting ambiance, and impeccable service. Yet, ...

The financial services sector has experienced significant changes in recent years, especially with the growth of digital ...

Near-term debt obligations could hamper Q1 2025 earnings for Pegasystems, but robust contract value might bolster sentiment.

For 2025, telecom service providers will be looking for opportunities to raise NPS. Because technology plays a crucial role ...

Through a partnership with the Georgia Department of Driver Services (DDS), Thales has successfully deployed inclusively ...

As older fleet managers and planners retire, the new generation replacing them is turning to digital solutions to navigate an ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

In this new world of agentic AI, the ServiceNow Platform serves as the AI agent control tower—a connection layer across every ...

Customers can now unlock deep behavioral insights and hyper-personalized customer engagement January 29, 2025 -- Celebrus, a leader in first-party digital data and identity verification, today ...