The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

Customer service representatives must be knowledgeable and courteous. They must have excellent listening skills and a willingness to talk through a resolution. Training in conflict resolution can ...

Good customer service is made, not born. Most companies find that employees require training to provide good customer service. Some of the areas in which employees often get help from customer ...