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Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call ...

One of the most essential tools for call center QA is call recording and transcription software. This software allows you to capture and store audio and text records of your calls, which you can ...

Tributes to Pope Francis are pouring in from around the world, including right here in Michiana. Pope Francis’ death comes a ...

Hawaii County held a blessing and dedication ceremony Monday for the new Emergency Call Center in Hilo. Decades in the making, the new 17,127-square-foot dispatch facility on Mohouli Street will ...

HILO (HawaiiNewsNow) - A blessing and dedication ceremony took place Monday for Hawaii County’s new emergency call center; one that officials say has been decades in the making. The 17,000 ...

Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best strategies to ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

Jessica Loos, the center’s director, said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in more than a decade. She adds the center still ...

Hawaii County’s new 17,127-square-foot Emergency Call Center in Hilo opened this week, housing dispatch operations for the Police and Fire departments. “After decades of planning, we now have ...