while 68% of consumers are willing to pay more if a brand is known to offer good customer service experience, according to a study conducted by HubSpot, a customer relationship management platform ...

This will help them to match the right product or service ... the customer’s experience of the business more enjoyable. This makes customers feel like they are valued by the business. A good ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. How can that be? Most organizations recognize the importance – and ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Satisfied customers will be more likely to return, stay longer and spend more Customer service excellence can ... from customers who have had a positive experience Customers benefit as they ...

The Enugu Electricity Distribution Company (EEDC) has introduced a self-service Robotic application known as “EEDC BOT” to enhance positive customers’ experience. The Head, Corporate Communications of ...