It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

leadership from the MSP recently met with representatives from our agency to discuss potential adjustments regarding the Secured City Partnership. I’d like to emphasize that, specifically for ...

You have changed. You need to take re-boarding into a role you held before every bit as seriously as you take onboarding into a new role. Converge. Then evolve. Take the time to craft your 100-Day ...

With the growing complexity of the marketplace, driven by advancements such as AI and the integration of multiple generations in the workforce, the effective onboarding of new executives is more ...

ATLANTA — Four people were injured on Friday morning after an engine issue forced emergency evacuations on a Delta plane bound for Minneapolis. According to a statement from the Hartsfield ...

Paul (MSP) after an indication of an engine issue. Nothing is more important than the safety of our people and customers, and we apologize to our customers for their experience. We are working to ...

NASA’s troubled Mars Sample Return program is stuck at a crossroads—and is likely to remain in limbo until at least 2026—agency officials said at a press briefing on Tuesday. To bring this ...

The question now is: will they? And if the Trump administration moves forward with Mars Sample Return (MSR), what will it look like? Could it involve a human mission to Mars instead of a series of ...