Here are the top 5 call center software solutions that are perfect for small businesses. Freshcaller is a cloud-based call center software that is perfect for small businesses. It is easy to set ...

One of the most essential tools for call center QA is call recording and transcription software. This software allows you to capture and store audio and text records of your calls, which you can ...

This project is an open source web based ID badge generator software that is meant to be much faster and smoother than most existing paid ID badge solutions due to it being web based. I have had bad ...

The Internet Software and Services space is gathering momentum owing to robust IT spending on solutions that support hybrid ...

Since then, the situation has greatly improved, largely through the use of AI call center platforms. IBM’s natural language understanding (NLU) software was used to create an AI-enabled system ...

As someone who’s used a lot of gaming keyboards, I can tell you that the worst aspect of PC gaming accessories is often the software ... like Keychron use a web-based tool for both standard ...

Imagine the scene: your call center is swamped with calls, each customer waiting for a solution, and the pressure is mounting. It's a daunting challenge, but with the right strategies, you can ...

This explains the explosion of call center monitoring software in recent years. Technology—AI or otherwise—stands to reshape contact center operations. Let’s take a look at how. Contact ...

A great web host is needed to keep your website online 24/7 without significant downtime. With a dizzyingly large number of hosting choices available, finding the best web hosting services can ...

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the company is reducing its overall headcount in Central Massachusetts ...

In the Settings app, go to Accessibility > Touch > Back Tap and choose one of two options: double tap or triple tap. You should see a list of actions you can run by tapping the back of your iPhone, ...

Web hosting isn't as complicated as you may think. Anyone that can use a website builder can take the step into hosting. I'm a self-taught hosting expert that's helped startups grow into ...