A customer got in touch over X yesterday (January 5) after having an issue using their iPad, saying: "Just the main screen ...

Like a watched pot that doesn't boil, a frozen iPad seems never to come back ... the home button or swiping up from the bottom of the screen, then swiping up on any app you are not using.

You can use the physical buttons or the Settings app This article explains how to restart an iPad and, if it's unresponsive, how to force it to restart. It also includes other options for how to reset ...