1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

While backlash to DEI has challenged how many companies and practitioners approach creating more equitable workplaces, fewer ...

Masayoshi Son, the billionaire founder and CEO of SoftBank, the Japanese media technology conglomerate, is often cast as a ...

In the first phase, Indonesia gradually reduced KUR interest rates and expanded the pool of recipients, opening doors for ...

In an era of hyperconnectivity, hustle culture, and frequent change, hurry sickness—the constant feeling of needing to rush—can leave you exhausted and irritable. Here’s how to slow down without ...

In the last decade, the world witnessed an explosion of sustainability-focused commitments from the private sector. Following ...

Gartner research has identified three key challenges for company leaders in the coming year: 1) New demands for a ...

Executives today must consider changing their strategies for digital procurement and supply chain management now that ...

For the insurance industry, the threat of massive and profoundly destructive wildfires poses a significant and immediate ...

Work can empower you—or it can erode your self-esteem. To stay confident in challenging professional environments, shift from seeking validation from others to nurturing your internal self-worth. Here ...

On President Donald Trump’s first day in office, he signed a sweeping executive order on immigration, threatened to impose a ...

Inside Whole Foods’ leadership transition from co-founder John Mackey, who led the company for over 40 years, to CEO Jason Buechel.