1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

In recent years, many companies have made ambitious sustainability commitments, but the complexities of achieving these goals ...

Masayoshi Son, the billionaire founder and CEO of SoftBank, the Japanese media technology conglomerate, is often cast as a ...

In the first phase, Indonesia gradually reduced KUR interest rates and expanded the pool of recipients, opening doors for ...

While backlash to DEI has challenged how many companies and practitioners approach creating more equitable workplaces, fewer ...

In an era of hyperconnectivity, hustle culture, and frequent change, hurry sickness—the constant feeling of needing to rush—can leave you exhausted and irritable. Here’s how to slow down without ...

Gartner research has identified three key challenges for company leaders in the coming year: 1) New demands for a ...

Executives today must consider changing their strategies for digital procurement and supply chain management now that ...

In his first day of office, President Donald Trump made it clear that he intends to follow through on his campaign promise to ...

For the insurance industry, the threat of massive and profoundly destructive wildfires poses a significant and immediate ...

Work can empower you—or it can erode your self-esteem. To stay confident in challenging professional environments, shift from seeking validation from others to nurturing your internal self-worth. Here ...

If your first inclination is to hire and train with an eye toward cutting-edge skills that your company might have to deploy in the future, you’re not alone. In 2023 the World Economic Forum ...