Home - contact-centres.com
Beko Europe Starts Recruitment Drive for extra Contact Centre Staff Survey Reveals Insightful Customer Preferences for Contact Centres The Contact Centre Industry Average Wait Time What Trends Are Going to Be Big in Contact Centres in 2025? Sabio Secures Position in Global Sustainability Rankings Jabra is extending Meeting Room Audio with new Speak2 75
Survey Reveals Insightful Customer Preferences for Contact Centres
17 小时之前 · The national survey, conducted by OnePoll and commissioned by TCN reveals that the UK customer service landscape continues to evolve, and in 2024, TCN surveyed 2000 of the UK general public for the first time to establish their preferences when it comes to being contacted by call centres across a range of sectors.
What Trends Are Going to Be Big in Contact Centres in 2025?
1 天前 · We spoke to Ben Booth, CEO and Founder of MaxContact, who shared insights into the trends businesses in the contact centre industry can expect to see in the year ahead, along with tips to ensure they are well-equipped to navigate these shifts.. AI evolution and implementation “One of the biggest trends we are likely to see get bigger in 2025 is the continued implementation and evolution of ...
Contact Centre Trends to Watch in 2025 - contact-centres.com
2025年1月16日 · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, and addressing workforce challenges to meet the evolving needs of both customers and colleagues. Here at the CCMA we are ...
Contact Centre Management: What It Is and 7 Best Practices
2022年4月19日 · It’s a lot to keep on top of, but with the right strategy and planning in place it’s totally possible. To help you, we’ve compiled a handy list of the seven best call centre management practices.
2024: A Year of Experimentation in the Contact Centre Industry
2024年1月17日 · Stuart Dorman is Chief Innovation Officer at Sabio Group. Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, …
- Contact Centre News Archives - contact-centres.com
2025年1月15日 · Contact Centre Trends to Watch in 2025: A Transformative Year Ahead As we head into 2025…
Unveiled: What are Contact Centres Doing Right Now?
2024年10月22日 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.
Contact Centre Trends: The Current State of Play
2022年3月9日 · It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact centre trends at play, it’s clear that we are seeing the emergence of a decade of great challenge, but also great opportunity.
3 Contact Centre Trends that will Shape 2023
2023年1月5日 · As the labour and skills shortages continue, and with customer expectations increasing around digital, personalised experiences, the advancement of cloud technology in 2023 provides the opportunity for increased use of AI and automation across multiple functions in the contact centre to support operations and better deliver exceptional CX.. Automation and AI technology, like chatbots that ...