When Orlando Magic fans come to their first game, they’re typically already familiar with the team’s roster, which has included NBA legends such as Tracy McGrady, Shaquille O’Neal and Dwight Howard. But often, fans’ initial engagement with the team happens through the ticketing office. “The call center, in many cases, is our first interaction with a fan,” notes Jeff Lutes ...

BizTech Magazine explores technology and business issues that IT leaders and business managers face when they’re evaluating and implementing a solution.

In the digital age, data is a valuable asset for any small business. A solid backup and recovery strategy is not just a technical necessity, it’s a cornerstone of modern business that enables continuity and resilience. But with teams already working overtime to mitigate risks and keep operations running smoothly, an ideal data backup strategy must fit holistically into the IT …

Here are the most influential voices across enterprise, small business, retail, finance, nonprofit, energy and utilities, and manufacturing that IT professionals should know.

Here are the most influential voices across enterprise, small business, retail, finance, nonprofit, energy and utilities, and manufacturing that IT professionals should know.

A Shopping Experience That Is Personal and “Worth Paying For” Stores are also bringing customer insights, promotions and product information together through digital signage, virtual chatbots and virtual humans in-store.For example, if a customer browsing in-store picks up a particular bottle of perfume, a digital display will automatically show all the details on that item, …

Together, these data points help retailers figure out what, exactly, their customers are doing. Using data analytics and business intelligence tools, organizations can pinpoint areas of growth and evolution for the business.

“Edge computing is crucial to managing industrial data, because edge moves the compute into the plant itself, allowing for rapid response where the data is generated,” explains Anthony Sayers, a lead solution consultant with Lenovo, in Manufacturing Today. “For example, a manufacturer might move compute into cameras overseeing the production line, robotics or the factory floor, …

AWS, which is the world’s largest cloud-services provider with a 31% market share, also said it would make it easier for organizations to prevent “unintended actions” within cloud environments with two new “preventative controls.”. Declarative policies allow organizations to prevent noncompliant nodes from arising on their environments “by simply declaring the configuration …

Just as the right conference room technology can support effective meetings, the wrong tools can hinder collaboration — and many conference rooms were equipped prior to the massive shift to hybrid work that started in 2020. Here are four practical tips to boost the effectiveness of group meetings in conference rooms. 1. Reimagine Audio and Video ...