The current U.S.-based outbound call center pricing ranges from $25 per hour to $35 per hour, depending on the following factors:. Program size (typically measured in number of hours per month) Difficulty; Longevity or contract length; Special certification requirements, like HIPAA for a healthcare program, PCI Level 1 for credit card capture, or Licensed Insurance Agents for an insurance program.

Mar 25, 2024 · In short, most inbound and outbound call centers in the U.S. and Canada have rates around $40 per hour on average. Meanwhile, an outsourced solution housed in locations like India and the Philippines can cost as little as $9 per hour. ... In addition to the pricing structure and geographical location of your call center, aspects like call ...

Jul 26, 2020 · With inbound call centers, you need to choose between shared or dedicated call centers. With outbound call centers, you’re mostly limited to dedicated centers that can be priced on a per hour basis, by performance, or a hybrid version of the two. Here’s an overview of it all: 1. Shared Vs. dedicated call centers A. Shared

Feb 12, 2024 · Thinking about hiring a call center? Call center pricing can vary based on numerous factors – learn how call center costs add up with our pricing guide. Search. ... Inbound Call Centers & Outbound Call Centers An inbound call center receives customer calls, dealing with calls that involve questions or issues. An outbound call center makes ...

Jul 28, 2023 · Outbound call center cost. The costs for outbound call centers will similarly depend on your company’s location and the services you require. As we discussed above, outbound call centers often charge by the minute or the hour, ranging widely from $10 to $50 per hour. Pricing can vary quite a bit from country to country.

B. Outbound Call Center Services. Outbound services, such as lead generation, sales, and appointment setting, are typically priced as follows: ... Here’s a general guide to call center pricing by geographic location: United States/Canada: $28-$38 per hour; Eastern Europe: $12 – …

Jan 3, 2022 · Outbound Call Center Pricing USA-based. Pricing for inbound and outbound call center services in the States is very similar due to efficiency for multi-skilled agents. USA rates are anywhere from $26-$28/hour for standard outbound programs. This includes sales, follow up, appointment generation, and service calls. ...

Dec 12, 2023 · These models affect the outsourced call center pricing. Inbound vs. Outbound Call Center Models. Inbound and outbound call centers differ in operations and impact on pricing. Inbound Call Centers: Focus on incoming customer calls. Services include customer support and technical assistance. Pricing depends on query complexity and expertise level.

May 20, 2021 · Most outsourced outbound call centers charge a fixed rate for setting up your program in their environment. The setup fee typically ranges from $1,500 to $7,500, depending on the complexity of your program and the resources that will be required to complete the setup.

Inbound vs. Outbound Call Center Pricing. Depending on your needs, call center outsourcing costs will vary. A lot depends on the specific outsourced services you’re looking for, whether outbound or inbound. Outbound Call Center Services. These services are focused on agents reaching out to prospects and customers, with common services including: