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The customer service gap is a common problem for many SaaS companies. Here is a comprehensive guide on the customer service gap, including 5 strategies.

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2023年3月15日 · Customer service gaps or customer experience gaps occur when customers’ expectations regarding the company’s service differ from what it actually provides....

2024年7月22日 · Customer service gaps refer to the discrepancies between what customers expect from a service and what they actually receive. These gaps can occur at various stages of the service delivery process.

2024年11月4日 · As proposed by Parasuraman, Zeithaml, and Berry (PZB) in 1985, a service gap analysis is an effective methodology used to evaluate and improve customer satisfaction levels. Also known as the Gap Model for Customer Service, it rests …

One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model, a framework for identifying and addressing gaps in service delivery.